It is important to us that you receive the best possible experience whilst you are in our care. If there is something we need to improve, we take all feedback very seriously and want to hear your views. We regularly review our services to see where and how we can make improvements. Your feedback makes a vital contribution to this. If you have a complaint, compliment, comment or concern, you can be sure we will give it our full attention. Below you can find out how to make a complaint or give us feedback, and what action we will take.
Your opinion matters
When you visit our outpatient centres or have a procedure at our Surgical Centre we ask you to complete a patient satisfaction survey following your visit. This enables us to monitor our standards of care rigorously and analyse any trends, to improve our service and care for all of our patients.