Raising a concern or complaint
We take complaints and feedback very seriously and have a clear complaints process. If you want to raise a concern about your treatment, or make a complaint please get in touch with us.
It is important to us that you receive the best possible experience whilst you are in our care. If there is something we need to improve, we take all feedback very seriously and want to hear your views. We regularly review our services to see where and how we can make improvements. Your feedback makes a vital contribution to this. If you have a complaint, compliment, comment or concern, you can be sure we will give it our full attention. Below you can find out how to make a complaint or give us feedback, and what action we will take.
When you visit our outpatient centres or have a procedure at our Surgical Centre we ask you to complete a patient satisfaction survey following your visit. This enables us to monitor our standards of care rigorously and analyse any trends, to improve our service and care for all of our patients.
We take complaints and feedback very seriously and have a clear complaints process. If you want to raise a concern about your treatment, or make a complaint please get in touch with us.
When you visit one of our outpatient centres we ask you to complete a patient satisfaction survey following your visit. This enables us to monitor our standards and continuously improve our service. You can complete these questionnaires in clinic or can access them after your appointment online.
When you have a procedure at our Surgical Centre we ask you to complete a patient satisfaction survey following your visit. This enables us to monitor our standards and continuously improve our service. You can complete these questionnaires in clinic or can access them after your appointment online.
It is always nice for our staff to hear when we have got things right for our patients, and any compliments or comments are gratefully received. We will always ensure that your compliments are passed on to the staff member concerned.
If you have a compliment or comment to make, please feedback to any member of the team or alternatively fill in the form at the bottom of this page.
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Come and meet our expert consultants and find out about the recent advances in hip replacement surgery.
Our consultants will be discussing why people need a hip replacement and what happens before, during and after surgery.
There will also be the opportunity to ask questions.
Wednesday October 9th, 5.30pm-7.00pm, Fortius Clinic London, 66 Wigmore Street, London W1U 2SB
