How we deal with your complaints
You should feel free to speak to any member of staff if you have a concern while you are with us, so we can resolve this as soon as possible. If you would rather speak to a manager, the nurse in charge, or your Consultant to discuss your concerns, this can be arranged. If we can’t resolve your concern immediately, we’ll follow our written complaints procedure and provide a written response.
Some patients prefer to raise a concern or complaint after leaving their appointment. The sooner you do this, the easier it will be to investigate the facts, ideally complaints should be made within six months.
To manage complaints in a thorough and professional way, we follow the industry standard three stage complaints process. At any stage during the complaints process you can request a meeting with the Quality Manager to discuss the status of your complaint and to ensure you properly understand our response.
