What to expect when you become a patient at Fortius.

We're here to guide you through your treatment, to ensure your experience is as smooth and simple as possible.

Becoming a Fortius patient

You may be referred to a Fortius Consultant by your GP, physiotherapist or other health professional. Or you may have found us online or been recommended by a friend or relative. Whichever way you find us, once you have made the decision to come to Fortius, you can rest assured that we are here to guide you through the process to make it as easy as possible. We know that when you are in pain or injured this can be an anxious time. 

Booking an appointment

If you know who you’d like to see, or you have been referred to a specific Consultant, you can book with our appointments team on +44 (0) 203 195 2442 or contact the Consultant’s secretary directly. If you have been referred by your GP, physiotherapist or other health professional you will need a referral letter, or if you are paying for your own treatment you can refer yourself. 

Not sure who to see? You can use our condition body map to find out where the pain hurts, otherwise our Appointments Team can help you find the right Consultant for your complaint or injury, at a time convenient to you. 

You can also check consultant availability on the Fortius App for IOS and book both new and follow-up consultations. 

Insured or paying for yourself?

Once you’ve booked your appointment, if you haven’t already done so, it’s very important that you contact your insurance company to obtain authorisation for the treatment. If you are paying for yourself, we can provide you with the cost of the consultation. Please be aware that the consultation price doesn’t cover scans or additional tests and investigations you may require on the day. Once your appointment has been confirmed, you will receive a confirmation of appointment letter from us by email, with all the necessary details for your visit. 

Outpatient Consultations

Outpatient appointments take place at one of our two outpatient and diagnostic clinics. On arrival you will be asked to register and complete any outstanding details we need. Your consultant will see you in a private room, listen to your complaint, examine you and take a previous medical history. If you need investigations these can be arranged on the same day, or at a time that is convenient to you. 

SCORES

At this point you will receive an email from us regarding our Outcomes Programme, this is known as SCORES. This outcome measurement tool evaluates all of our patient’s treatment, allowing us to measure and evaluate treatment programmes so that we can continuously improve our care. 

Further investigations

During your appointment, your consultant may refer you for an MRI or X-ray in our Imaging Centre. We can usually offer scans on the same day as your appointment, and you will return for a follow up with the consultant on another day. 

Treatments and procedures

If your consultant decides that you need a treatment such as an injection, you will be informed about this at the time as this will be an additional cost. 

Should your Consultant recommend that the best course of treatment for you is to undergo a surgical procedure, this will take place at the Fortius Surgical Centre in Marylebone or one of the other private hospitals that our Consultants operate at. 

Ways to pay

If you are covered by your private medical insurer, we will invoice them directly for your treatment. If there is a shortfall or excess on your account, we will settle this with you.

If you are paying for yourself, you will be invoiced after your consultation or treatment. 

It's easy to pay for treatment, you can do this via the Fortius Portal, the Fortius app or by BACS.