You know you will receive safe and compassionate care at Fortius. We put our patients at the heart of everything we do.

Quality and care

The overarching theme that drives Fortius is Enabling Excellence, and our aim is simple, to provide: World Class Care, First Class Service. 

We are committed to delivering excellence in patient care, and benchmark ourselves against the quality framework used by the Care Quality Commission (CQC) in their key lines of enquiry. The CQC assesses organisations across five areas to judge whether they are: Safe, Effective, Caring, Responsive, and Well-Led. 
 

 

Achieving excellence

To achieve excellence on all these counts, we aim for: 

  • A strong comprehensive safety system to protect our patients, supported by a focus on openness, transparency and learning when things go wrong.
  • Patient outcomes that are consistently better than expected when compared with other similar services. 
  • An approach that respects and values patients and empowers them as partners in their care. 
  • Services tailored to meet the needs of individual people, delivered in a way to ensure flexibility, choice and continuity of care. 
  • Leadership, governance and culture which drives continuous improvement and the delivery of high quality person-centred care. 

Our values

At the heart of our approach to Quality, as with everything we do, is a set of company values:

Stronger Together
Making it Happen
Personalised Service

Focusing on these values helps us to drive forward a common approach, one that promotes excellence and delivers sustainable success.

Personalised care

We put the patient at the heart of everything we do, delivering the highest quality of personalised care throughout your treatment with us, doing what is
right for you as an individual. 

We are passionate about what we do and take great pride in our work. We believe that trusted connections lead to better teamwork, growth and success, whether it’s building relationships with each other, our patients, or our partners. We work together to innovate for a leading-edge service. 
 

Structure

Quality leadership and accountability within Fortius flows from the Board. Our experienced board of directors comprising six clinicians, (James Calder, Andrew Davies, Damian Fahy, Jonathan Lavelle, Peter Rosenfeld, Andy Williams) three non-executive directors (Stephen Bennett, Tim Curry, Jonathan Levy) and the Chief Executive, Jim McAvoy. 

Jim McAvoy is CQC Nominated Individual on the Board, supported by the Quality Committee, chaired by Steven Corbett, Consultant Orthopaedic Surgeon and by the Medical Advisory Committee (MAC) led by Julian Redhead as Medical Director.

The Registered Manager for CQC is the Chief Operating Officer, Nicola Aspinall, and she is supported by the Quality Group, which has responsibility for service delivery and standards, ensuring continuous improvement (including inspection).