Virtual Consultations

Given the current government restrictions it can be difficult to access the normal level of healthcare and advice that you have been accustomed to.

To allow you to get the advice and treatment you may need over the coming months, we are offering video consultations in place of all face-to-face appointments.

How Will it Work?

Just like a face-to-face appointment, during a virtual consultation you will receive expert, one-on-one care from our world-class consultants to help you return to optimum health as soon as possible.

Your specialist will listen to you carefully, taking into account your injury, condition and previous medical history to accurately diagnose and recommend the best treatment going forward, all in the comfort of your own home.

To book your appointment, please call our dedicated appointments team +44 (0) 203 195 2442

Frequently Asked Questions

Yes, the virtual consultation will work on your computer, tablet or smartphone. Ensure you select ‘front camera’ before you connect.

Yes, consultations via video or telephone will be the same length as a face-to-face appointment.

Yes, all major insurers are now covering remote consultations but, please do check this with your insurer when authorising your appointment.

Yes, as you will be receiving the same expert care the fee for the appointment is the same.

Yes, your consultant will ensure they are in a private space where they cannot be overheard. Please make sure you are set up in a comfortable and private environment as you will be discussing your private medical history.

Yes, we are adhering to the same principles and data privacy as our in-house consultations, the video is not stored so will not be shared with anyone.

Any prescriptions will be made electronically.

You can still be referred for imaging procedures – your doctor will explain the limitations of remote consultations during your consultation.

Your surgeon will explore all treatment options, bearing in mind the current situation, if you are referred for surgery this will depend on your surgeons availability as well as Public Health England's up to date advice.