The Care Quality Commission is the independent regulator of health and adult social care in England. The CQC makes sure health and social care services provide people with safe, effective, compassionate, high-quality care and services make improvements where required.
We ask the same five CQC questions of all the services that they inspect:
Are they safe?
Safe: you are protected from abuse and avoidable harm.
Are they effective?
Effective: your care, treatment and support achieves good outcomes, helps you to maintain quality of life and is based on the best available evidence.
Are they caring?
Caring: staff involve and treat you with compassion, kindness, dignity and respect.
Are they responsive to people's needs?
Responsive: services are organised so that they meet your needs.
Are they well-led?
Well-led: the leadership, management and governance of the organisation make sure it's providing high-quality care that's based around your individual needs, that it encourages learning and innovation, and that it promotes an open and fair culture.