Quality measures

Our quality and safety framework is monitored via our Quality Structure. This focuses on areas of risk, safety and quality management. Feedback loops are built in, to ensure lessons are learned as part of our continual improvement programme.

The Quality Committee is responsible for oversight of all aspects of Quality Governance. The Quality Committee reviews our quality dashboard on a monthly basis. Fortius has an agreed internal clinical audit programme and will request support to audit services from external experts where required.

 


 

Key Facts

- We are regulated by the Care Quality Commission
- All surgical patients undergo MRSA screening
- We have had zero hospital acquired infections
- All patients are asked to complete satisfaction questionnaires

CQC

The Care Quality Commission is the independent regulator of health and adult social care in England. The CQC makes sure health and social care services provide people with safe, effective, compassionate, high-quality care and services make improvements where required.

We ask the same five CQC questions of all the services that they inspect:

Are they safe?
Safe: you are protected from abuse and avoidable harm.

Are they effective?
Effective: your care, treatment and support achieves good outcomes, helps you to maintain quality of life and is based on the best available evidence.

Are they caring?
Caring: staff involve and treat you with compassion, kindness, dignity and respect.

Are they responsive to people's needs?
Responsive: services are organised so that they meet your needs.

Are they well-led?
Well-led: the leadership, management and governance of the organisation make sure it's providing high-quality care that's based around your individual needs, that it encourages learning and innovation, and that it promotes an open and fair culture.
 

Patient satisfaction 

We collect and measure patient satisfaction at both the Surgical Centre and our Outpatient Centres. All responses are strictly confidential and anonymous. This information is reviewed regularly to ensure that we continue to provide the best service possible. 

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